Refund & Cancellation Policy

This policy explains how cancellations, reschedules, and refunds work for each type of purchase on Curiovio. It applies to payments made through our payment partners (Razorpay and/or Stripe).

1. Live class credits (1:1 / group classes)

• Cancelling a scheduled class ahead of time returns the class credit it used to your balance — you can rebook it for another time, it is not lost.
• A free trial/demo class is never charged and carries no credit — cancelling or missing one has no financial effect.
• Rescheduling a class (by you or your teacher) does not consume an extra credit.
• Unused class credits remain valid on your account; they are not automatically refunded to your original payment method. To request a cash refund for a genuinely unused, unexpired credit balance, contact support@curiovio.com — approved refunds are processed to your original payment method within 7–10 business days.

2. Self-paced course purchases

A one-time course purchase grants ongoing access to that course's content. If you are not satisfied, you may request a refund within 7 days of purchase, provided you have not completed a substantial portion of the course. Contact support@curiovio.com with your order details.

3. Self-paced grade pass (subscription)

• Monthly and yearly grade passes renew automatically at the end of each term unless cancelled before the renewal date.
• You may cancel anytime from your account; cancellation stops future renewals but does not refund the current, already-paid term — access continues until the current term ends.
• A refund for the current term may be granted at our discretion if requested within 48 hours of a renewal charge and the pass has not been meaningfully used since that renewal.

4. Teacher subscriptions (independent teachers)

An independent teacher's platform subscription follows the same renewal/cancellation terms as §3. A free trial converts to a paid subscription only with explicit sign-up; no card is charged during the trial period.

5. Refunds, failed payments, and disputes

If a payment is refunded or reversed (including a bank/card chargeback) through Razorpay or Stripe, the access or credit it granted is revoked going forward. We never claw back a class a teacher has already delivered or an earning they have already accrued for teaching it — a refund affects your ongoing access or unspent credit balance only, not completed classes.

If a payment fails or is declined, no access or credit is granted, and you may retry the purchase.

6. How to request a refund

Email support@curiovio.com with your registered email address, the date of purchase, and the reason for your request. We aim to respond within 2 business days. Approved refunds are issued to your original payment method and may take 7–10 business days to reflect, depending on your bank or card issuer.

7. Contact

Questions about a charge or this policy? Write to support@curiovio.com.